{"id":1654,"date":"2026-06-11T13:19:32","date_gmt":"2026-06-11T11:19:32","guid":{"rendered":"https:\/\/www.solarchoc.com\/blog\/?page_id=1654"},"modified":"2026-10-07T15:37:02","modified_gmt":"2026-10-07T13:37:02","slug":"sav-entretien","status":"publish","type":"page","link":"https:\/\/www.solarchoc.com\/blog\/guide-solaire\/sav-entretien\/","title":{"rendered":"Aide apr\u00e8s achat"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb1 \u2014 Hero\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#17242D\u00a0\u00bb custom_padding=\u00a0\u00bb70px|0px|70px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h1 style=\"font-size:42px;line-height:1.15;color:#FFFFFF;margin-bottom:18px;\">Aide apr\u00e8s achat Solarchoc<\/h1>\n<p style=\"font-size:18px;line-height:1.65;color:#FFFFFF;max-width:920px;margin-bottom:12px;\">Vous avez d\u00e9j\u00e0 command\u00e9 ou re\u00e7u votre mat\u00e9riel ? Retrouvez les informations utiles pour suivre votre commande, acc\u00e9der aux notices, r\u00e9soudre les probl\u00e8mes les plus courants et comprendre les d\u00e9marches de retour ou de garantie.<\/p>\n<p style=\"font-size:18px;line-height:1.65;color:#FFFFFF;max-width:920px;margin-bottom:0;\">Si votre situation n\u00e9cessite une v\u00e9rification individuelle, le Centre de service Solarchoc vous permet d\u2019adresser votre demande \u00e0 l\u2019\u00e9quipe concern\u00e9e.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb2 \u2014 Orientation\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb60px|0px|60px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2 style=\"font-size:30px;font-weight:700;color:#17242D;margin-bottom:8px;\">De quelle aide avez-vous besoin ?<\/h2>\n<p style=\"font-size:16px;color:#5F5E5A;margin-bottom:0;\">Commencez par les informations disponibles dans le Centre d\u2019aide. Si une v\u00e9rification individuelle est n\u00e9cessaire, vous pourrez ensuite \u00eatre orient\u00e9 vers le service concern\u00e9.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<style><!-- [et_pb_line_break_holder] -->\/* Guide solaire \u2014 standard cosm\u00e9tique hubs 2026-10-07 *\/<!-- [et_pb_line_break_holder] -->.et_pb_button:after,.et_pb_button:before{display:none!important;content:none!important;}<!-- [et_pb_line_break_holder] -->.sc-card-clickable{position:relative;cursor:pointer;}<!-- [et_pb_line_break_holder] -->.sc-card-clickable .et_pb_module_header a{position:static!important;}<!-- [et_pb_line_break_holder] -->.sc-card-clickable .et_pb_module_header a:after{content:\"\";position:absolute;inset:0;z-index:3;}<!-- [et_pb_line_break_holder] -->.sc-card-stack{display:flex!important;flex-direction:column;}<!-- [et_pb_line_break_holder] -->.sc-card-stack>.et_pb_blurb{flex:1 1 auto;}<!-- [et_pb_line_break_holder] -->.sc-card-stack>.et_pb_button_module_wrapper{margin-top:auto!important;width:100%;position:relative;z-index:4;}<!-- [et_pb_line_break_holder] -->.sc-card-stack>.et_pb_button_module_wrapper .et_pb_button{<!-- [et_pb_line_break_holder] --> display:flex!important;align-items:center;justify-content:center;box-sizing:border-box;<!-- [et_pb_line_break_holder] --> width:calc(100% - 30px);min-height:60px;margin-left:auto!important;margin-right:auto!important;<!-- [et_pb_line_break_holder] --> padding:10px 12px!important;text-align:center;line-height:1.25em!important;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.sc-single-cta .et_pb_button{<!-- [et_pb_line_break_holder] --> display:inline-flex!important;align-items:center;justify-content:center;box-sizing:border-box;<!-- [et_pb_line_break_holder] --> min-height:60px;padding:10px 18px!important;text-align:center;line-height:1.25em!important;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->@media(max-width:980px){<!-- [et_pb_line_break_holder] --> .sc-card-stack>.et_pb_button_module_wrapper .et_pb_button{width:100%;}<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|7px|0px|7px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbSuivre ma commande ou ma livraison\u00a0\u00bb url=\u00a0\u00bb#commande-livraison\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf0d1;||fa||900&Prime; icon_color=\u00a0\u00bb#6CA937&Prime; module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#17242D\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#5F5E5A\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb24px|22px|22px|22px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#commande-livraison\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#D3D1C7&Prime; border_width_top=\u00a0\u00bb3px\u00a0\u00bb border_color_top=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Comprenez les principales \u00e9tapes entre la pr\u00e9paration de votre commande, son exp\u00e9dition et sa livraison, et trouvez les r\u00e9ponses aux situations les plus courantes.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb#commande-livraison\u00a0\u00bb button_text=\u00a0\u00bbCommande et livraison\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|7px|0px|7px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbTrouver une notice\u00a0\u00bb url=\u00a0\u00bb#trouver-notice\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe059;||divi||400&Prime; icon_color=\u00a0\u00bb#6CA937&Prime; module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#17242D\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#5F5E5A\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb24px|22px|22px|22px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#trouver-notice\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#D3D1C7&Prime; border_width_top=\u00a0\u00bb3px\u00a0\u00bb border_color_top=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Acc\u00e9dez aux notices fabricant, documents techniques et informations utiles pour installer, param\u00e9trer ou utiliser votre mat\u00e9riel.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb#trouver-notice\u00a0\u00bb button_text=\u00a0\u00bbTrouver une notice\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|7px|0px|7px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbR\u00e9soudre un probl\u00e8me avec mon mat\u00e9riel\u00a0\u00bb url=\u00a0\u00bb#resoudre-probleme\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe035;||divi||400&Prime; icon_color=\u00a0\u00bb#6CA937&Prime; module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#17242D\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#5F5E5A\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb24px|22px|22px|22px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#resoudre-probleme\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#D3D1C7&Prime; border_width_top=\u00a0\u00bb3px\u00a0\u00bb border_color_top=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Consultez les notices, sch\u00e9mas et ressources de compr\u00e9hension disponibles. Si le probl\u00e8me persiste, transmettez votre demande au support technique via le Centre de service Solarchoc.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb#resoudre-probleme\u00a0\u00bb button_text=\u00a0\u00bbR\u00e9soudre un probl\u00e8me\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|7px|0px|7px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbRetours, garanties et conditions\u00a0\u00bb url=\u00a0\u00bb#retours-garanties\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf590;||fa||900&Prime; icon_color=\u00a0\u00bb#6CA937&Prime; module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#17242D\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#5F5E5A\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb24px|22px|22px|22px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#retours-garanties\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#D3D1C7&Prime; border_width_top=\u00a0\u00bb3px\u00a0\u00bb border_color_top=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Retrouvez les informations g\u00e9n\u00e9rales permettant de pr\u00e9parer une demande de retour ou de comprendre les garanties et conditions applicables.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb#retours-garanties\u00a0\u00bb button_text=\u00a0\u00bbRetours et garanties\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb3 \u2014 Commande et livraison\u00a0\u00bb module_id=\u00a0\u00bbcommande-livraison\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#F2F4F7&Prime; custom_padding=\u00a0\u00bb60px|0px|60px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2 style=\"font-size:30px;font-weight:700;color:#17242D;margin-bottom:12px;\">Comprendre la pr\u00e9paration et la livraison de ma commande<\/h2>\n<p style=\"font-size:16px;line-height:1.7;color:#5F5E5A;margin-bottom:0;\">Suivez les principales \u00e9tapes entre la pr\u00e9paration de votre commande, son exp\u00e9dition et sa livraison. Lorsqu\u2019une situation n\u00e9cessite la v\u00e9rification de votre dossier, utilisez ensuite la rubrique \u00ab Ma Livraison \u00bb du Centre de service.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbQuelle diff\u00e9rence entre d\u00e9lai d\u2019exp\u00e9dition et d\u00e9lai de livraison ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Le d\u00e9lai d\u2019exp\u00e9dition correspond au temps de pr\u00e9paration de la commande avant sa remise au transporteur. Le d\u00e9lai de livraison correspond ensuite \u00e0 son acheminement jusqu\u2019\u00e0 l\u2019adresse indiqu\u00e9e. Les informations communiqu\u00e9es lors de la commande et de son suivi restent la r\u00e9f\u00e9rence pour votre dossier.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment suivre ma livraison ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Les informations de suivi sont communiqu\u00e9es par mail. Lorsque la livraison n\u00e9cessite un rendez-vous, le transporteur contacte ensuite directement le client afin de convenir des modalit\u00e9s de livraison.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPourquoi ma commande peut-elle arriver en plusieurs colis ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Une commande peut \u00eatre exp\u00e9di\u00e9e en plusieurs colis ou en plusieurs envois, notamment lorsqu\u2019un \u00e9l\u00e9ment est livr\u00e9 ult\u00e9rieurement en reliquat. Les informations de suivi re\u00e7ues par mail permettent d\u2019identifier les diff\u00e9rents envois.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQue faire si mon colis arrive endommag\u00e9 ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>V\u00e9rifiez l\u2019\u00e9tat de l\u2019emballage et la conformit\u00e9 de la commande avant de signer le bon de livraison. En cas d\u2019anomalie, indiquez des r\u00e9serves pr\u00e9cises et manuscrites sur le bon de livraison. En cas de d\u00e9t\u00e9rioration manifeste, refusez le colis et indiquez clairement le motif du refus. La mention \u00ab sous r\u00e9serve de d\u00e9ballage \u00bb ne suffit pas.<\/p>\n<p>Les CGV pr\u00e9voient \u00e9galement la confirmation des r\u00e9serves au transporteur dans les trois jours, hors jours f\u00e9ri\u00e9s, suivant la r\u00e9ception, avec transmission d\u2019une copie \u00e0 Solarchoc. <a href=\"https:\/\/www.solarchoc.com\/content\/6-conditions-generales-de-vente\" style=\"color:#6CA937;font-weight:700;\">Consulter les conditions d\u00e9taill\u00e9es dans les CGV \u2192<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQue faire s\u2019il manque un \u00e9l\u00e9ment ou si la livraison ne correspond pas \u00e0 ma commande ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Signalez rapidement l\u2019anomalie \u00e0 Solarchoc et pr\u00e9parez votre num\u00e9ro de commande ainsi que les \u00e9l\u00e9ments permettant d\u2019identifier ce qui manque ou ne correspond pas. Les CGV pr\u00e9voient, pour une erreur de livraison ou une non-conformit\u00e9 visible, un signalement le jour m\u00eame de la livraison ou au plus tard le premier jour ouvr\u00e9 suivant.<\/p>\n<p>Pour transmettre votre demande, ouvrez le <a href=\"https:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\" style=\"color:#6CA937;font-weight:700;\">Centre de service Solarchoc<\/a> et choisissez \u00ab Ma Livraison \u00bb.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p style=\"font-size:16px;line-height:1.7;color:#17242D;margin-bottom:6px;\"><strong>Votre situation n\u00e9cessite une v\u00e9rification de votre commande ou de son acheminement ?<\/strong><\/p>\n<p style=\"font-size:13px;line-height:1.6;color:#7A7A7A;margin-bottom:0;\">Dans le Centre de service, choisissez \u00ab Ma Livraison \u00bb.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb button_text=\u00a0\u00bbSignaler un probl\u00e8me de livraison\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb module_class=\u00a0\u00bbsc-single-cta\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb4 \u2014 Trouver une notice\u00a0\u00bb module_id=\u00a0\u00bbtrouver-notice\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb60px|0px|60px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2 style=\"font-size:30px;font-weight:700;color:#17242D;margin-bottom:12px;\">Trouver la notice de mon mat\u00e9riel<\/h2>\n<p style=\"font-size:16px;line-height:1.7;color:#5F5E5A;margin-bottom:0;\">Retrouvez les notices fabricant, sch\u00e9mas, documents techniques et informations utiles pour installer, param\u00e9trer ou utiliser votre mat\u00e9riel.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bb\/aide-et-notices\u00a0\u00bb button_text=\u00a0\u00bbRechercher une notice\u00a0\u00bb button_alignment=\u00a0\u00bbleft\u00a0\u00bb module_class=\u00a0\u00bbsc-single-cta\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb5 \u2014 R\u00e9soudre un probl\u00e8me\u00a0\u00bb module_id=\u00a0\u00bbresoudre-probleme\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#F2F4F7&Prime; custom_padding=\u00a0\u00bb60px|0px|60px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2 style=\"font-size:30px;font-weight:700;color:#17242D;margin-bottom:12px;\">R\u00e9soudre un probl\u00e8me avec mon mat\u00e9riel<\/h2>\n<p style=\"font-size:16px;line-height:1.7;color:#5F5E5A;margin-bottom:14px;\">Solarchoc met progressivement \u00e0 disposition des notices, sch\u00e9mas et ressources de compr\u00e9hension pour aider \u00e0 r\u00e9soudre les situations pouvant faire l\u2019objet d\u2019une r\u00e9ponse g\u00e9n\u00e9rique. Ces contenus seront enrichis au fil des probl\u00e8mes r\u00e9currents identifi\u00e9s par le SAV.<\/p>\n<p style=\"font-size:15px;line-height:1.7;color:#5F5E5A;margin-bottom:0;\">Commencez par <a href=\"\/aide-et-notices\" style=\"color:#6CA937;font-weight:700;\">consulter les notices et documents techniques<\/a> de votre mat\u00e9riel.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.8&Prime; width=\u00a0\u00bb70%\u00a0\u00bb max_width=\u00a0\u00bb760px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbBatterie solaire et coupure de courant : que peut-elle vraiment alimenter ?\u00a0\u00bb url=\u00a0\u00bb\/blog\/batteries-stockage\/batterie-solaire-coupure-de-courant\/\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe01d;||divi||400&Prime; icon_color=\u00a0\u00bb#6CA937&Prime; icon_placement=\u00a0\u00bbleft\u00a0\u00bb image_icon_width=\u00a0\u00bb50px\u00a0\u00bb module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#17242D\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#5F5E5A\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.4em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb18px|18px|18px|18px|true|true\u00a0\u00bb link_option_url=\u00a0\u00bb\/blog\/batteries-stockage\/batterie-solaire-coupure-de-courant\/\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#D3D1C7&Prime; border_width_top=\u00a0\u00bb3px\u00a0\u00bb border_color_top=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Comprenez ce qu\u2019une batterie peut r\u00e9ellement alimenter en cas de coupure et les limites li\u00e9es aux fonctions de secours ou de backup.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb\/blog\/batteries-stockage\/batterie-solaire-coupure-de-courant\/\u00a0\u00bb button_text=\u00a0\u00bbComprendre le fonctionnement en cas de coupure\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb20px|22px|20px|22px|false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#D3D1C7&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h3 style=\"color:#17242D;margin-bottom:10px;\">Avant de demander une assistance technique<\/h3>\n<p style=\"font-size:15px;line-height:1.7;color:#5F5E5A;margin-bottom:10px;\">Identifiez le mat\u00e9riel concern\u00e9 et pr\u00e9parez votre num\u00e9ro de commande si vous l\u2019avez \u00e0 disposition. Le formulaire du Centre de service vous indiquera ensuite les informations n\u00e9cessaires selon la cat\u00e9gorie choisie.<\/p>\n<p style=\"font-size:15px;line-height:1.7;color:#5F5E5A;margin-bottom:0;\"><strong>S\u00e9curit\u00e9 :<\/strong> respectez toujours les instructions du fabricant. N\u2019ouvrez pas et ne modifiez pas un appareil si la documentation ne le pr\u00e9voit pas. En cas de dommage visible, d\u2019\u00e9chauffement inhabituel, d\u2019odeur anormale ou de doute sur une partie \u00e9lectrique, interrompez l\u2019utilisation lorsque cela peut \u00eatre fait sans risque et demandez l\u2019avis du SAV ou d\u2019un professionnel qualifi\u00e9.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p style=\"font-size:16px;line-height:1.7;color:#17242D;margin-bottom:6px;\"><strong>Votre probl\u00e8me n\u00e9cessite l\u2019intervention de notre \u00e9quipe SAV ?<\/strong><\/p>\n<p style=\"font-size:13px;line-height:1.6;color:#7A7A7A;margin-bottom:0;\">Dans le Centre de service, choisissez \u00ab Support Technique \u00bb.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb button_text=\u00a0\u00bbContacter le SAV\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb module_class=\u00a0\u00bbsc-single-cta\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#6CA937&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb6 \u2014 Retours, garanties et conditions\u00a0\u00bb module_id=\u00a0\u00bbretours-garanties\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb60px|0px|60px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2 style=\"font-size:30px;font-weight:700;color:#17242D;margin-bottom:12px;\">Comprendre les retours et les garanties<\/h2>\n<p style=\"font-size:16px;line-height:1.7;color:#5F5E5A;margin-bottom:0;\">Retrouvez ici les principaux rep\u00e8res. Les conditions d\u00e9taill\u00e9es, d\u00e9lais et exclusions applicables sont ceux des conditions g\u00e9n\u00e9rales de vente en vigueur pour votre commande.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment pr\u00e9parer un retour dans le cadre du droit de r\u00e9tractation ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Pour les consommateurs concern\u00e9s par une vente \u00e0 distance, le droit de r\u00e9tractation s\u2019exerce dans le d\u00e9lai pr\u00e9vu par les CGV. Le consommateur doit d\u2019abord notifier sa d\u00e9cision \u00e0 Solarchoc, puis renvoyer le produit dans le d\u00e9lai applicable.<\/p>\n<p>Le produit doit \u00eatre retourn\u00e9 complet, en parfait \u00e9tat, dans son emballage d\u2019origine, avec la notice et les accessoires \u00e9ventuels. Lorsqu\u2019il s\u2019agit d\u2019un kit solaire, l\u2019ensemble du kit doit \u00eatre retourn\u00e9. Dans le cas g\u00e9n\u00e9ral pr\u00e9vu par les CGV, les frais directs de retour sont \u00e0 la charge du consommateur, sous r\u00e9serve des cas particuliers qui y sont pr\u00e9vus.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment savoir quelle garantie s\u2019applique \u00e0 mon produit ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Les garanties l\u00e9gales s\u2019appliquent dans les conditions pr\u00e9vues par les CGV et Solarchoc en demeure tenu. Certains produits peuvent en plus b\u00e9n\u00e9ficier d\u2019une garantie commerciale accord\u00e9e par le fabricant. Sa dur\u00e9e, son objet et ses conditions sont d\u00e9termin\u00e9s par le fabricant et, lorsqu\u2019elle existe, cette information figure sur la fiche produit.<\/p>\n<p>Sauf indication contraire sur la fiche produit, une demande relevant de la garantie commerciale constructeur est adress\u00e9e directement au fabricant.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQue faire en cas de panne susceptible d\u2019\u00eatre couverte par une garantie ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#17242D\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Commencez par transmettre votre demande au support technique Solarchoc. Le SAV effectue un premier diagnostic et vous indique la marche \u00e0 suivre. Selon la nature de la garantie et le produit concern\u00e9, la suite peut relever de Solarchoc ou du fabricant.<\/p>\n<p><a href=\"https:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\" style=\"color:#6CA937;font-weight:700;\">Ouvrir le Centre de service Solarchoc \u2192<\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p style=\"font-size:15px;line-height:1.7;color:#5F5E5A;margin-bottom:8px;\"><a href=\"https:\/\/www.solarchoc.com\/content\/6-conditions-generales-de-vente\" style=\"color:#6CA937;font-weight:700;\">Consulter les Conditions g\u00e9n\u00e9rales de vente<\/a> pour retrouver les conditions d\u00e9taill\u00e9es applicables \u00e0 votre commande.<\/p>\n<p style=\"font-size:13px;line-height:1.6;color:#7A7A7A;margin-bottom:0;\">Les <a href=\"https:\/\/www.solarchoc.com\/content\/12-conditions-generales-d-utilisation\" style=\"color:#6CA937;\">Conditions g\u00e9n\u00e9rales d\u2019utilisation du site<\/a> restent \u00e9galement accessibles en ligne.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb7 \u2014 Intervention humaine\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; background_color=\u00a0\u00bb#17242D\u00a0\u00bb custom_padding=\u00a0\u00bb60px|0px|60px|0px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2 style=\"font-size:30px;font-weight:700;color:#FFFFFF;margin-bottom:10px;\">Certaines demandes n\u00e9cessitent l\u2019intervention de notre \u00e9quipe<\/h2>\n<p style=\"font-size:16px;line-height:1.7;color:#E8ECEF;margin-bottom:0;\">Si les informations du Centre d\u2019aide ne permettent pas de r\u00e9soudre votre situation, ouvrez une demande dans le Centre de service Solarchoc et choisissez la cat\u00e9gorie correspondant \u00e0 votre besoin. Votre demande sera orient\u00e9e vers l\u2019\u00e9quipe concern\u00e9e.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbCommande, exp\u00e9dition et livraison\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf0d1;||fa||900&Prime; icon_color=\u00a0\u00bb#FCCC00&Prime; module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#E8ECEF\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#21323D\u00a0\u00bb custom_padding=\u00a0\u00bb24px|22px|22px|22px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#44515A\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>\u00c9tat d\u2019une commande, livraison incompl\u00e8te, colis endommag\u00e9, colis perdu ou autre situation n\u00e9cessitant une v\u00e9rification logistique.<span style=\"display:block;font-size:13px;color:#FCCC00;margin-top:10px;\"><strong>Dans le Centre de service, choisissez \u00ab Ma Livraison \u00bb.<\/strong><\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb button_text=\u00a0\u00bbContacter la Logistique\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#17242D\u00a0\u00bb button_bg_color=\u00a0\u00bb#FCCC00&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbDemande commerciale\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xf0b1;||fa||900&Prime; icon_color=\u00a0\u00bb#FCCC00&Prime; module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#E8ECEF\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#21323D\u00a0\u00bb custom_padding=\u00a0\u00bb24px|22px|22px|22px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#44515A\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Question commerciale li\u00e9e \u00e0 une commande en cours, un devis, un besoin compl\u00e9mentaire ou une demande n\u00e9cessitant l\u2019intervention de l\u2019\u00e9quipe commerciale.<span style=\"display:block;font-size:13px;color:#FCCC00;margin-top:10px;\"><strong>Dans le Centre de service, choisissez \u00ab Demande Commerciale \u00bb.<\/strong><\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb button_text=\u00a0\u00bbContacter le Commerce\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#17242D\u00a0\u00bb button_bg_color=\u00a0\u00bb#FCCC00&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; module_class=\u00a0\u00bbsc-card-stack\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; custom_padding=\u00a0\u00bb0px|8px|0px|8px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbProbl\u00e8me technique ou mat\u00e9riel\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe035;||divi||400&Prime; icon_color=\u00a0\u00bb#FCCC00&Prime; module_class=\u00a0\u00bbsc-card-clickable\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb18px\u00a0\u00bb body_text_color=\u00a0\u00bb#E8ECEF\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.6em\u00a0\u00bb background_color=\u00a0\u00bb#21323D\u00a0\u00bb custom_padding=\u00a0\u00bb24px|22px|22px|22px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb border_radii=\u00a0\u00bbon|8px|8px|8px|8px\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bb#44515A\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Panne, dysfonctionnement, probl\u00e8me de param\u00e9trage ou situation n\u00e9cessitant l\u2019analyse de l\u2019\u00e9quipe SAV.<span style=\"display:block;font-size:13px;color:#FCCC00;margin-top:10px;\"><strong>Dans le Centre de service, choisissez \u00ab Support Technique \u00bb.<\/strong><\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.solarchoc.com\/content\/43-centre-de-service-solarchoc\u00a0\u00bb button_text=\u00a0\u00bbContacter le SAV\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb module_class=\u00a0\u00bbsc-single-cta\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#17242D\u00a0\u00bb button_bg_color=\u00a0\u00bb#FCCC00&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Suivre sa commande, retrouver une notice, r\u00e9soudre un probl\u00e8me, comprendre les retours et garanties et contacter l\u2019\u00e9quipe Solarchoc si n\u00e9cessaire.<\/p>\n","protected":false},"author":6,"featured_media":2521,"parent":1550,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_ogeeat_og_title":"","_ogeeat_og_description":"","_ogeeat_og_image":"","_ogeeat_tw_title":"","_ogeeat_tw_description":"","_ogeeat_tw_image":"","footnotes":""},"class_list":["post-1654","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aide apr\u00e8s achat : notices, SAV et livraison | Solarchoc<\/title>\n<meta name=\"description\" content=\"Suivez votre commande, trouvez une notice, r\u00e9solvez un probl\u00e8me et acc\u00e9dez au SAV Solarchoc pour les retours, 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